shipping & returns

Shipping

Shipping from Fifth Floor Gallery is always $5 so order as little or as much as you want!  Most orders ship from Philadelphia via USPS within 1 to 2 business days of when the order was placed. Expedited shipping may be available upon request (
email us). Total time from order to receipt within the US can range from 2 to 10 business days.

An 8.0% sales tax must be charged for orders shipping within Pennsylvania.

Returns

We hope you love your purchase, but we understand that some things just don't work out as planned. If for any reason you are not completely satisfied with an item, you may return it to us for exchange or a full refund less any shipping charges. Returns must be delivered to us within 30 days of the date you received the item(s). 

Return shipment costs are the responsibility of the buyer. Returned goods must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow 1-2 weeks for your return to be processed.

To make a return, email us at shop@fifthfloorgallery.com to request a return authorization. Please include the order number and item(s) you wish to return.